Terms of service

Last Updated: November 9, 2026

1. Overview and Acceptance of Use

Welcome to Fforage. Fforage is the trade name of Fforage, LLC, a Washington limited liability company. In these Terms, “Fforage,” “we,” “us,” and “our” refer to Fforage, LLC. Fforage operates this website and online store, including all related information, content, features, products, and services (collectively, the “Services”).

Fforage curates products from respected tea makers, established tea companies, and specialty suppliers. Products are shipped directly to you by the partner makers and specialty shops that carry them.

Our store is powered by Shopify, which enables us to provide ecommerce services and process transactions securely.

By accessing or using the Services, including browsing the site or purchasing products, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

2. Access and Account

By using the Services, you represent that you are at least the age of majority in your state or province of residence.

To access certain features or place orders, you may be required to provide information including your name, email address, billing details, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products and Availability

While Fforage carefully curates the brands and products featured through the Services, individual makers and partner brands remain responsible for their own product manufacturing, ingredient disclosures, labeling, regulatory compliance, and fulfillment operations.

We strive to display product descriptions, imagery, ingredients, pricing, and availability as accurately as possible. However:

  • product appearance and packaging may vary slightly,
  • colors may display differently across devices,
  • availability may change without notice,
  • certain products may be seasonal or produced in limited quantities.

We work to keep descriptions, ingredient lists, and images accurate, and we pause any listing that does not match what a maker ships. If you receive something that does not match its listing, contact us and we will make it right under our Return & Refund Policy.

We reserve the right to:

  • discontinue products,
  • limit quantities,
  • modify pricing,
  • restrict orders,
  • remove products from the Services at any time.

Fforage does not make medical claims. Nothing on this site is medical advice, and no product is intended to diagnose, treat, cure, or prevent any disease.

4. Orders

Submitting an order constitutes an offer to purchase products through the Services.

Orders are not accepted until payment is processed and we confirm the order.

Because partner makers ship their own products, fulfillment timelines and inventory availability may vary. If your order is delayed, our Shipping Policy explains how we notify you and your choice to wait or cancel.

We reserve the right to refuse, cancel, or limit any order for reasons including:

  • product unavailability,
  • pricing inaccuracies,
  • suspected fraud,
  • fulfillment limitations,
  • violations of these Terms.

If we modify or cancel an order, we will notify you using the contact information provided at checkout and refund any amount charged for items we do not ship.

Purchases are subject to our Return & Refund Policy.

Products sold through Fforage are intended for personal, non-commercial use only.

5. Pricing and Payment

Prices, promotions, and product availability are subject to change without notice.

Product prices do not include sales tax or shipping. Sales tax is calculated at checkout based on your shipping address, and shipping is calculated for each maker. Both are shown before you pay.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method for all purchases made through the Services.

We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been submitted.

6. Shipping and Delivery

Fforage works with partner brands and fulfillment partners, and products may ship from multiple locations depending on the items ordered.

As a result:

  • orders containing products from different brands may arrive separately,
  • fulfillment times may vary by supplier,
  • shipping estimates are not guaranteed.

We are not responsible for delays caused by:

  • shipping carriers,
  • weather,
  • supplier inventory shortages,
  • events outside our reasonable control.

Risk of loss and title pass to you when your order is delivered to the address you provided. If an order is lost or damaged in transit, our Return & Refund Policy applies.

7. Intellectual Property

All content available through the Services, including text, graphics, logos, images, product descriptions, photography, design elements, and branding, is owned by or licensed to Fforage and protected by intellectual property laws.

You may use the Services solely for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, scrape, copy, or exploit any portion of the Services without prior written consent.

All trademarks, logos, and product names appearing on the Services belong to their respective owners.

8. Third-Party Tools and Links

The Services may contain links to third-party websites, integrations, or tools that are not controlled by Fforage.

We are not responsible for:

  • third-party content,
  • external websites,
  • supplier websites,
  • third-party services,
  • third-party policies or practices.

Your use of third-party websites or services is at your own risk.

9. Relationship with Shopify

Fforage is powered by Shopify, which provides the ecommerce platform used to operate the Services. Fforage is the seller of every product you buy through the Services and processes your payment. Partner makers ship orders on our behalf, but your purchase is with Fforage.

To the fullest extent permitted by law, Shopify shall not be liable for any claims, damages, or losses arising from purchases made through the Services.

10. Privacy

Your submission of personal information through the Services is governed by our Privacy Policy.

Because the Services are hosted by Shopify, certain information may also be processed by Shopify and its service providers in accordance with Shopify’s policies.

11. User Content and Feedback

If you submit reviews, comments, suggestions, feedback, or other materials (“Feedback”), you grant Fforage a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, and display such Feedback for business and marketing purposes.

You agree not to submit content that:

  • is unlawful,
  • defamatory,
  • abusive,
  • misleading,
  • infringing on intellectual property rights,
  • harmful or malicious.

We reserve the right to remove content at our discretion.

Notes you save in your private Field Journal are not Feedback. We use them only as described in our Privacy Policy and will not publish them.

12. Errors and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to:

  • product descriptions,
  • pricing,
  • availability,
  • shipping timelines,
  • promotions.

We reserve the right to correct errors and update information at any time without prior notice.

13. Prohibited Uses

You agree not to use the Services:

  • for unlawful purposes,
  • to violate laws or regulations,
  • to infringe upon intellectual property rights,
  • to interfere with the security or operation of the Services,
  • to distribute malware or malicious code,
  • to scrape, crawl, or automate access to the Services,
  • to impersonate another person or entity.

We reserve the right to suspend or terminate access for violations of these Terms.

14. Termination

We may terminate or suspend access to the Services at any time without notice if we believe you have violated these Terms.

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law shall survive termination.

15. Disclaimer of Warranties

The Services and all products provided through the Services are offered “as is” and “as available” without warranties of any kind, express or implied. 

Fforage does not manufacture the products offered through the Services and makes no independent warranties regarding:

  • product safety,
  • ingredients,
  • effectiveness,
  • merchantability,
  • fitness for a particular purpose.

We do not guarantee uninterrupted or error-free access to the Services.

Certain products offered through the Services may contain allergens, herbs, botanicals, caffeine, or other ingredients that may affect individuals differently. Customers are responsible for reviewing ingredient information and consulting a qualified professional regarding dietary, health, or allergy concerns.

16. Limitation of Liability

To the fullest extent permitted by law, Fforage and its affiliates, partners, suppliers, and service providers shall not be liable for:

  • indirect or consequential damages,
  • lost profits,
  • lost data,
  • supplier delays,
  • inventory shortages,
  • inaccuracies provided by third-party brands,
  • shipping delays,
  • product availability issues.

Our total liability relating to any order or claim shall not exceed the amount paid for the applicable product or service. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Fforage is not responsible for errors, omissions, ingredient inaccuracies, labeling issues, shipping delays, or regulatory compliance failures attributable to third-party brands or fulfillment partners.

Fforage shall not be liable for delays or failure to perform resulting from causes beyond its reasonable control, including supply chain disruptions, natural disasters, labor shortages, carrier interruptions, government actions, pandemics, or internet/service outages.

17. Indemnification

You agree to indemnify and hold harmless Fforage, its affiliates, suppliers, partners, employees, and service providers from claims, liabilities, damages, losses, and expenses arising from:

  • your use of the Services,
  • your violation of these Terms,
  • your violation of applicable law,
  • your infringement of third-party rights.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Washington, without regard to conflict of law principles.

You agree to submit to the exclusive jurisdiction of the state and federal courts located in Washington.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time by posting revised versions on the Services.

Your continued use of the Services following changes constitutes acceptance of the revised Terms.

20. Contact Information

Questions regarding these Terms may be directed to:

Fforage, LLC
Washington, USA
hello@fforage.com

21. Order Credits and Promotions

Order credits and promotional offers are applied as shown at checkout. They have no cash value, cannot be exchanged for cash, and may not be combined with other offers unless stated. We may change or end any offer at any time.

22. General Provisions

Severability. If any part of these Terms is found unenforceable, the rest remains in effect.

Entire Agreement. These Terms and the policies they reference are the entire agreement between you and Fforage about the Services.

Electronic Communications. You agree that we may send you notices about your orders and these Terms electronically, including by email.