Refund policy
Return & Refund Policy
Every Fforage order ships directly from the maker or specialty shop that carries the product, and returns go back to them. We want you to love what arrives, and when something is not right, we will make it easy to fix.
Returns
You can return eligible items within 30 days of delivery. Items should be unused and in their original condition and packaging. Return shipping is free.
How to start a return
- Sign in to your Fforage account and open your order.
- Select Return items, choose the items and tell us why.
- The maker will email you a prepaid return label, usually within 2 business days.
- Once the maker confirms your return has arrived, we issue your refund within 7 business days.
Please use the label provided rather than sending items to Fforage. The maker's return address appears on the prepaid label.
Cancellations
Orders go to makers shortly after checkout, so email hello@fforage.com right away if you need to cancel. If the maker has not started fulfilling your order, we will cancel it and refund the full amount, including shipping, within 7 business days. If it has already shipped, you can return unopened items under this policy once they arrive, and return shipping is free.
What can't be returned
For freshness and food safety, we cannot accept returns of opened tea or other consumables. The same applies to perishable goods, gift cards, final sale items, and personalized or custom products. If a return request does not meet these guidelines, we will email you to let you know.
Damaged, missing, incorrect or lost items
If something arrives damaged, is missing from your package or is not what you ordered, email hello@fforage.com within 14 days of delivery with your order number and a photo of the item and packaging. If a tracked package never arrives, see Lost Packages in our Shipping Policy. In each case you choose either a replacement or a full refund, including the shipping you paid for those items, and you will not need to send anything back.
Refunds
Refunds go to your original payment method. We send each refund within 7 business days of approving it. Your bank or card issuer then usually takes 5 to 10 business days to show it on your statement.
We refund original shipping charges when an order is canceled before it ships, is canceled because of a delay, is lost in transit, or arrives damaged, incorrect or incomplete. For other returns, original shipping is not refunded.
Questions
We are happy to help at hello@fforage.com.