Shipping policy
Fforage is a curated tea marketplace. Every order ships directly from the maker or specialty shop that carries each product, so timing and packaging can vary from one maker to the next.
Order Processing
Most orders ship within 2 to 5 business days. If a product page or checkout shows a different time for an item, that time applies. You will receive a confirmation email when you order and tracking information when each package ships.
Multiple Shipments
When your order includes products from more than one maker, each maker ships its items separately. You may receive more than one package, more than one tracking number and different delivery dates.
Shipping Rates
Shipping is calculated at checkout based on the products in your order and where it is going. Each maker ships its own package, so an order with items from more than one maker may include more than one shipping charge. Any current shipping or order promotion is shown on our site and applied at checkout.
Delivery Estimates
Delivery estimates come from the carrier and are not guaranteed. Weather, carrier disruptions and seasonal demand can slow delivery after a package ships.
If Your Order Is Delayed
If a maker cannot ship your order within the time we promised, we will email you before that time runs out. The email will give you a new ship date, or tell you we do not have one yet, and will explain how to cancel at no cost by replying to the email or writing to hello@fforage.com.
- New ship date within 30 days of the original. If you do not reply, we will treat that as your agreement to wait. You can still cancel any time before the order ships.
- New ship date more than 30 days away, or no date yet. We will keep your order only if you tell us you want to wait. If we do not hear from you within 30 days after the original ship time, we will cancel the order and refund you automatically.
- Another delay. If we still cannot ship by the new date, we will ask you again. If you do not agree to the further delay, we will cancel and refund.
When an order or item is canceled because of a delay, we refund everything you paid for the unshipped items, including that maker's shipping charge, within 7 business days.
Lost Packages
If a tracked package has not arrived within 14 days of its latest estimated delivery date, email hello@fforage.com. You choose either a replacement or a full refund for the items in that package, including the shipping you paid for it.
Damaged, Missing or Incorrect Items
Please check your order when it arrives. If an item is damaged, missing from the package or not what you ordered, email hello@fforage.com within 14 days of delivery with your order number, photos of the item and packaging, and a short description. You choose either a replacement or a full refund, including the shipping you paid for that item, and you will not need to send anything back.
Where We Ship
We currently ship within the United States only.
Returns
See our Return & Refund Policy to start a return from your account.
Questions
For shipping or order questions, contact hello@fforage.com.