Help & FAQ
Good questions, well steeped.
Answers to the questions we hear most. If you don't see yours here, email us at hello@fforage.com.
How Fforage works
From the maker's shelf to your cup
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01
Discover
Search tea products from makers we love by type, origin, flavor and caffeine.
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02
Order once
Fill one cart with products from several makers and check out a single time.
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Straight from the maker
Each maker, or the specialty shop that carries its tea product, ships your order direct so it arrives fresh from the source.
About Fforage
What is Fforage?
Fforage is a curated marketplace that makes quality tea easier to find. Instead of hopping between dozens of separate shops, you can search teas from respected makers in one place, filter by type, origin, flavor and caffeine, and order from several brands in a single checkout.
Why does Fforage have two f's?
Fforage is said just like "forage." In old handwritten English, a doubled ff stood in for a capital F. We liked the old spelling for a brand built on looking back to the source. It's also a small reminder to look twice before anything earns a spot on our shelf.
What Fforage is not
- We are not a tea producer. We don't grow, blend or package the teas we sell. Each one is made by the brand named on the product page.
- We are not an open marketplace. Brands can't simply list themselves here. Every brand is reviewed for quality, transparency and honest listings before it joins.
- We are not a medical resource. Many teas and herbs come from long wellness traditions, and we respect them. Still, our product descriptions are not medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease. If you have health, allergy or caffeine concerns, please check with a qualified professional.
How do you choose the brands you carry?
We look for tea people love to drink, honest listings and a point of view. That can mean a family-run tea garden, a small blending studio, a long-established tea house or a specialty shop with a great eye. Size matters less to us than what is in the cup. Read the Fforage Standard for the full criteria, or meet every brand on our Meet the Makers page.
Who makes and ships my order?
Each product ships directly from the brand that makes it, or from the trusted specialty shop that carries it. The product page always names the maker. Fforage handles your order, payment and customer support.
Shipping
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
Shipping is calculated at checkout based on the items in your order and where it's going. Because brands ship their own products, an order with teas from more than one brand may include more than one shipping charge. Order credits apply automatically at checkout: $6 off orders of $60 or more, and $12 off orders of $120 or more.
How long will my order take?
Most orders are processed within 2 to 5 business days. Delivery times depend on the brand and the shipping method you choose at checkout. You'll get a confirmation email when you order and tracking details once your order ships.
Why did my order arrive in more than one package?
When your order includes products from different brands, each brand ships its items separately. You may receive more than one package and more than one tracking number.
Returns and issues
What can I return?
Unused items in their original condition and packaging can be returned within 30 days of delivery, and return shipping is free. For food safety, we can't accept returns of opened tea or other consumables.
How do I start a return?
Sign in to your Fforage account, open your order and select Return items. The maker will email you a prepaid return label, usually within 2 business days. Once they receive your return, your refund is issued automatically to your original payment method.
My order arrived damaged, incorrect or incomplete. What should I do?
Email us at hello@fforage.com within 14 days of delivery with your order number and a photo of the item and packaging. We'll make it right with a replacement or a full refund, and you won't need to send anything back.
See our full return and refund policy and shipping policy for details.
Tea questions
How should I brew my tea?
Start with the brewing guidance on each product page, since every maker knows their tea best. For more help, our brewing guides cover the basics.
Why doesn't my tea taste the way I remember?
Usually it's one of four things. The water was too hot (green and white teas like it well below boiling). It steeped too long. There was too little or too much leaf for the cup. Or the tea has been open a while, since leaf fades with air, light and heat. Check the brew guide on the product page, adjust one thing at a time and keep the tea sealed and away from the stove.
How do I find the right tea?
Search by name or flavor, or filter any collection by tea type, origin, brand, format and caffeine. New to loose leaf? Our Start Here guides are a good first stop.
Where can I find teas from a specific country?
Browse Explore Teas by Country to shop teas from China, India, Japan, Nepal, South Korea, Taiwan and more.
For brands
I make tea. How can I sell on Fforage?
We'd love to hear from you. Read what we offer and apply on our Sell on Fforage page.